Sorry about this inconvenience, we will do partial shipping for your order in the following conditions:
1). Items are in different warehouses.
2). Different item preparing time.
3). Weight limit of custom or courier.
You will receive an email notification when each parcel is shipped. If you only receive one tracking number but lacking items, please feel free to contact us for further assistance.
Email: service@usmail.donnermusic.com
There may be four reasons as below:
1. Out-of-stock items issue: Please pay attention to items' stock count. If items are in low stocks, they may be purchased by other customers, which caused you cannot check out. Please remove these items and check out again.
2. Shipping address issue: Please reconfirm your address and phone number are available or try to edit them again.
3. Poor connection issue: Please refresh the page and try again.
4. Free gift issue: Free gift cannot be check out individually.
For more details, you can contact us for further assistance.
Generally, we will email you tracking info after the order being shipped out.
If you do not receive the email, or there is no update on page tracking after your order is shipped out, please contact us for more details.
Email: service@usmail.donnermusic.com
1. Payment failure: It will be canceled if your order is in failed payment.
2. Problem order: It will be canceled if we fail to contact you about address issue of your order;
3. Out of stock: It will be canceled if all the items are out of stock, but we will contact you before the cancellation.
1. For unshipped orders, you can contact us by email to get it changed.
2. For shipped orders, the shipping address/product CANNOT be changed anymore.
You can contact us to cancel your order before it is shipped from our warehouse.
Please note that once an order has been shipped, it cannot be cancelled. We hope you understand.
However, you can contact us to refuse delivery of the package. We can only process your refund after we have retrieved the package.
Normally, it will take 24 hours to prepare the items.
(Sometimes it will be delayed due to the stock issue)
Your order may be delayed 4-6 days in processing and several days in transport based on the shipping company, please wait in patience.
After preparing, we will ship out your order. We will email you about tracking number and tracking link when it was shipped out.
How to check my order status?
Generally, you can receive the shipping inform email after order is shipped.
More details, you could contact us for more help.
Email: service@usmail.donnermusic.com
If an item is marked "Sold Out", we recommend that you submit your email in the Out of Stock Subscription Notification field on the product page so that we will send you an email as soon as the item arrives.
If you've received a "risky order" verification email (like the one pictured), please don't worry. To prevent potential fraud or unauthorized use of your card, we've strengthened our payment verification process.
We kindly ask that you verify your payment and send us proof of payment so we can process your order as soon as possible.
Verify your payment and send us proof of payment. (Email: service@usmail.donnermusic.com/ marketing@donnerdeal.com)
