Most returns can be processed within 5 business days.
Please understand that we need to refund to your card bank first within 48 hours.
But your card bank may need 8-15 business days to transfer the money to your card account.
We can't control the processing speed of your card bank. Please ask the card bank for detailed information.
If it is a refund to a PayPal account, it will take 7-14 business days. We apologize genuinely for the inconvenience caused and thank you for your kind understanding. Feel free to contact our customer service for more details.
Email: service@usmail.donnermusic.com
The following items cannot be returned or exchanged:
1. Items with signs of use, wear, damage, dings, scrapes, or lacking of (if applicable) manuals, warranties, accessories, etc.
2. Items with non-returnable marks and free gifts cannot be returned.
3. Downloadable software productsMore details can be found in our Return Policy.
The refund will be processed within 5 days after the package is received, and it will be transferred to your original account.
Paid by Card: in 8-15 business days
Paid by Paypal: in 7-14 business days
1. Contact our customer service team at service@usmail.donnermusic.com to request an RA number and the return shipping address. If applicable, a prepaid shipping label will be provided.
2. In your email, please include:
- Your order number
- The reason for the return
1. Products with Manufacturing Defects
us.donnermusic.com will cover the shipping fees. Please contact our service team to initiate the return process. A prepaid shipping label will be provided—simply print and use this label to return the item to Donner.
2. Products with No Manufacturing Defects
You will be responsible for covering the return shipping costs. Please note that shipping fees are non-refundable.
If you are returning an item valued over $50, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Donner cannot guarantee receipt of your returned item.
If there is any broken, not as described or wrong item (s)/parcel, please follow below steps to cooperate with the resolving process;
1. contact us by sending the clear photos or video of the exact problem
2. we will provide you with a satisfying solution in 24-48 business hours.Email: service@usmail.donnermusic.com
If your order used coupons or other discounts, the corresponding discount amount will be deducted from the actual refund amount. We will refund the amount actually paid;
(Transaction fees may apply, leading to discrepancies in refunds.)
Contact our customer service teamatservice@usmail.donnermusic.comto request an RA number and the return shipping address. If applicable, aprepaid shipping labelwill be provided.
