Thank you for choosing Donner! Donner products are designed and manufactured to provide high quality and defect-free performance.

A.WARRANTY TIME(Excluding Europe)

Once the item was received and receipt was signed by customer,the warranty time start timing. The actual warranty time of different category are as followings:

String Instruments Normal Guitar 12 Months 24 Months
Electronic Guitar 12 Months 24 Months
Electronic Bass Guitar 12 Months 24 Months
Ukulele 12 Months 24 Months
Mandolin 12 Months 24 Months
Banjo 12 Months 24 Months
Violin 12 Months 24 Months
Lyre Harp 12 Months 24 Months
Wind Instruments Cornet 12 Months 24 Months
Horn 12 Months 24 Months
Trumpet 12 Months 24 Months
Trombone 12 Months 24 Months
Tenor Horn 12 Months 24 Months
Tuba 12 Months 24 Months
Baritone 12 Months 24 Months
Furug 12 Months 24 Months
Clarinet 12 Months 24 Months
Oboe 12 Months 24 Months
Bassoon 12 Months 24 Months
Sax 12 Months 24 Months
Flute 12 Months 24 Months
Piccolo 12 Months 24 Months
Drums & Percussion Acoustic Drum 12 Months 24 Months
Electronic Drum 12 Months 24 Months
Keyboards & Pianos Electronic Piano 12 Months 24 Months
Electronic Organ 12 Months 24 Months
MIDI Keyboard 12 Months 24 Months
Audio Instruments Speaker 12 Months 24 Months
Power Amplifier 12 Months 24 Months
Phonograph 12 Months 24 Months
Sound Card 12 Months 24 Months

B.EXCLUSIONS(This warranty does not cover the following)

  1. Products with original serial numbers removed, altered or not able to be readily determined.
  2. Damage caused by transportation and handling, including scratches, dents, chips, and/or any damages to the exterior of your product.
  3. Damage or failure caused by incorrect electrical current or voltage, fluctuations or surges.
  4. Applications and use which this product was not intended to.
  5. Damage or failure caused by products or equipment not supplied by Donner.
  6. Accident, misuse, abuse, neglect, misapplication, fire, water, lightning or other acts of nature.
  7. Damage caused by sweating, corrosive air or other external reasons (such as extreme temperature or humidity).
  8. Expenses for making the appliance accessible for servicing, such as removal of trim, cupboards. shelves, etc., which are not a part of the appliance when it is shipped from the factory.
  9. Service calls to repair or replace appliance light bulbs, battery, strings, other consumables, or knobs, handles, or other cosmetic parts.
  10. Surcharges including, but not limited to, any after hour, weekend, or holiday service calls, tolls, ferry trip charges, or mileage expense for service calls to remote areas.
  11. Damage or failure caused by improper or faulty installation, product alteration or modification.
  12. Damage or failure caused by: Non-Donner or unauthorized parts, supplies, accessories or equipment; services performed by unauthorized service companies.
  13. If this product is sent as a gift by Donner or an organization authorized by Donner, this product will not enjoy the warranty benefit.



1.Products with quality-related issues . will be responsible for shipping fees (up to 10USD). Get in touch with our service staff to begin the return process. You will be provided with a prepaid shipping label. Print this label and use it to return the items to Donner.

2.Products with no quality-related issues.

Purchasers are responsible for return shipping costs if there is no defect with the item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



If you have any questions about service received or if you need assistance in locating an authorized Donner Servicer, please contact with us by email ,the email address: